Your privacy matters at phsky ph. This Privacy Policy explains exactly what personal information we collect when you use our platform, why we need it, how we keep it safe, and what rights you have under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). We've written this in plain language so it's easy to understand — because privacy documents shouldn't read like legal puzzles.
1 Overview
phsky ph ("we," "our," or "us") operates the online betting and gaming platform accessible at phskyph.app. As a platform serving Filipino members, we are committed to handling your personal data responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (R.A. 10173) and its implementing rules and regulations.
This Privacy Policy applies to all personal information collected through your use of the phsky ph website, mobile interface, customer support channels, and any other interaction you have with our platform. By registering an account or using phsky ph, you acknowledge that you have read and understood this policy and that you consent to the collection and processing of your personal data as described herein.
This policy should be read together with our Terms and Conditions and Responsible Gaming Policy, both of which are available on the phsky ph website.
2 What Personal Data We Collect
phsky ph collects only the personal information that is necessary to operate the platform, verify your identity, process your transactions, and comply with applicable Philippine regulations. Below is a summary of the categories of data we collect:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government ID number | Yes — for KYC |
| Contact Data | Philippine mobile number, email address, home address | Yes — for account |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Yes — for payments |
| Verification Data | Government ID images, selfie photos, proof of billing | Yes — for KYC |
| Usage Data | Login times, pages visited, bet history, session duration | Automatic |
| Device & Technical Data | IP address, device type, browser type, operating system | Automatic |
| Communications Data | Support chat logs, email correspondence, feedback submissions | When you contact us |
| Marketing Preferences | Opted-in notification settings, promotional communication history | Optional |
phsky ph does not collect sensitive personal information such as religious beliefs, political affiliations, or health records unless specifically required by law or with your explicit written consent.
3 How We Collect Your Data
phsky ph collects personal data through several channels, depending on how you interact with our platform:
3.1 Direct Collection
When you register a phsky ph account, you provide us with identity and contact data directly. Additional information — such as government ID documents and selfie photos — may be collected during the Know Your Customer (KYC) verification process. Any information you include when submitting support requests or participating in surveys is also collected directly.
3.2 Automated Collection
When you visit or use the phsky ph platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and details about which pages you visit and how long you spend on them. This data helps us improve the platform experience and detect potential security threats.
3.3 Third-Party Sources
In limited cases, phsky ph may receive personal data from third parties, including:
- Payment processors (e.g., GCash, Maya) for the purpose of confirming transaction status — we receive only the information necessary to verify that a payment was made.
- Identity verification service providers used to validate government IDs during KYC.
- Fraud detection and anti-money laundering databases, as required by Philippine law.
4 How phsky ph Uses Your Personal Data
Every piece of personal data that phsky ph collects has a specific, legitimate purpose. We do not collect data "just in case." Here is how we use the information we hold about you:
- Account creation and management: To register your account, maintain your profile, and provide you with access to the phsky ph platform.
- Identity verification (KYC): To confirm that you are who you say you are, that you meet the minimum age requirement of 21 years, and to comply with anti-money laundering regulations applicable in the Philippines.
- Processing transactions: To handle your deposits, withdrawals, and bonus credits accurately and on time. Your payment data is used solely to process the specific transaction you initiate.
- Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services based on interaction history.
- Platform improvement: To analyse how members use phsky ph so we can identify bugs, improve navigation, and develop features that actually matter to Filipino bettors.
- Security and fraud prevention: To detect and prevent unauthorised account access, fraudulent transactions, bonus abuse, and other activity that could harm you or the integrity of the platform.
- Marketing communications (where consented): To send you relevant promotions, event notifications, and platform updates via SMS, email, or in-app notification — only if you have opted in to receive such communications.
- Regulatory compliance: To meet obligations under the Philippine Data Privacy Act, PAGCOR licensing requirements, and anti-money laundering laws.
- Responsible gaming: To monitor for patterns that may indicate problem gambling behaviour and to apply the responsible gaming tools requested by members.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012 (R.A. 10173), phsky ph processes your personal data on the following legal grounds:
- Contractual necessity: Processing your identity, contact, and financial data is necessary to perform our obligations under the phsky ph Terms and Conditions — specifically, to operate your account, accept bets, and process payouts.
- Legal obligation: Certain processing activities — including KYC verification and anti-money laundering monitoring — are required by Philippine law and PAGCOR regulations. We are legally required to carry them out regardless of consent.
- Legitimate interests: Processing usage data and device data to detect fraud, improve security, and enhance platform performance serves a legitimate interest that does not override your fundamental privacy rights.
- Consent: For marketing communications and the use of non-essential cookies, we rely on your explicit consent. You can withdraw this consent at any time through your account settings.
6 Sharing Your Personal Data
phsky ph does not sell, rent, or trade your personal information to third parties for commercial purposes. We share personal data only in the following specific circumstances:
6.1 Service Providers
We work with carefully selected third-party service providers who assist us in operating the phsky ph platform. These include payment processors, identity verification providers, cloud infrastructure providers, and customer support tools. All service providers are bound by data processing agreements that require them to handle your data securely and only for the purposes we specify.
6.2 Regulatory and Legal Obligations
phsky ph may be required to disclose personal data to government agencies, law enforcement authorities, or PAGCOR in connection with regulatory audits, investigations, or legal proceedings. We will only disclose the minimum information required and will notify you where legally permissible to do so.
6.3 Business Transfers
In the event of a merger, acquisition, or sale of phsky ph assets, your personal data may be transferred to the acquiring entity. We will notify registered members of any such transfer and ensure that the receiving party is bound by privacy obligations at least as protective as this policy.
6.4 No Cross-Border Transfers Without Safeguards
If any of phsky ph's service providers are located outside the Philippines, we ensure that appropriate safeguards — such as contractual clauses compliant with R.A. 10173 — are in place before any cross-border personal data transfer occurs.
7 Cookies & Tracking Technologies
phsky ph uses cookies and similar technologies to make the platform work correctly and to improve your experience. Here is a summary of the types of cookies we use:
- Strictly necessary cookies: Required for the platform to function. These include session management and login state cookies. You cannot opt out of these without affecting platform functionality.
- Performance cookies: Collect anonymised data about how you use the platform — which pages you visit, how long you stay — to help us identify areas for improvement.
- Functional cookies: Remember your preferences such as language settings and display options so you don't have to reset them every visit.
- Marketing cookies: Used only if you have consented to receive personalised promotions. These track your interaction with phsky ph marketing content.
You can manage your cookie preferences at any time through the phsky ph cookie settings panel or through your browser settings. Disabling certain cookies may affect the functionality of the platform.
8 How Long We Keep Your Data
phsky ph retains your personal data only for as long as it is necessary for the purposes it was collected, or as required by applicable Philippine law. The following general retention periods apply:
- Account data: Retained for the duration of your membership with phsky ph and for a period of five (5) years after account closure, as required for regulatory compliance and dispute resolution.
- Transaction and financial records: Retained for a minimum of five (5) years in compliance with Philippine anti-money laundering requirements.
- KYC verification documents: Retained for the duration of your active account and for five (5) years following closure.
- Customer support records: Retained for up to three (3) years from the date of the last interaction.
- Usage and device data: Retained for up to two (2) years for platform improvement and security purposes.
- Marketing consent records: Retained until you withdraw consent, and for one (1) year thereafter as evidence of the consent history.
When data is no longer needed, it is securely deleted or anonymised so it cannot be linked back to you.
9 How We Protect Your Data
phsky ph takes the security of your personal data seriously. We implement a layered set of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction:
- SSL/TLS encryption: All data transmitted between your device and the phsky ph platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
- Data encryption at rest: Sensitive personal data stored in our databases — including financial details and ID documents — is encrypted at rest.
- Access controls: Only authorised phsky ph personnel with a legitimate business need have access to personal data, and all access is logged and audited.
- Two-factor authentication (2FA): Available to all members and strongly recommended. 2FA adds an extra layer of protection to your phsky ph account.
- Regular security testing: phsky ph conducts periodic vulnerability assessments and penetration testing to identify and address potential weaknesses before they can be exploited.
- Staff training: All phsky ph staff who handle personal data receive regular training on data privacy obligations and security best practices.
No system is completely immune to security threats. In the unlikely event of a data breach that affects your rights, phsky ph will notify you and the National Privacy Commission (NPC) within 72 hours of becoming aware of the incident, as required by Philippine law.
10 Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal information held by phsky ph. We take these rights seriously and make it straightforward to exercise them.
Right to Access
Request a copy of the personal data phsky ph holds about you and information about how it is being used.
Right to Correction
Request correction of inaccurate or incomplete personal data in your phsky ph account.
Right to Erasure
Request deletion of your data when it is no longer necessary, subject to legal retention obligations.
Right to Object
Object to processing of your data for direct marketing purposes at any time, without giving a reason.
Right to Block or Suspend
Request that phsky ph suspend processing of your data while a complaint or correction request is resolved.
Right to Data Portability
Receive your personal data in a structured, commonly used format for transfer to another service provider.
Right to Damages
Claim compensation for damages resulting from inaccurate, incomplete, or unlawfully processed personal data.
Right to File a Complaint
Lodge a complaint with the National Privacy Commission (NPC) if you believe your rights have been violated.
To exercise any of these rights, please contact the phsky ph Data Protection Officer (DPO) at privacy@phskyph.app. We will respond to all verified requests within 15 business days, as required under R.A. 10173.
11 Minors and Age Restrictions
phsky ph's platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that a registered account belongs to a minor, we will immediately suspend the account, delete the associated personal data, and report the matter as required by Philippine law.
Parents and guardians who have reason to believe that a minor has registered with phsky ph are encouraged to contact us immediately at support@phskyph.app so we can act swiftly.
12 Third-Party Platforms and Links
The phsky ph platform does not contain links to external third-party websites, and we do not embed third-party social media widgets or advertising platforms that track your behaviour off-site. Any third-party service providers we use operate under strict data processing agreements, as described in Section 6.
If you navigate away from phsky ph by typing a different URL or accessing another service through your own means, please be aware that phsky ph has no control over or responsibility for the privacy practices of those external platforms.
13 Changes to This Privacy Policy
phsky ph may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine laws, or platform features. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Send a notification to your registered email address or via the in-platform notification system.
- Where required by law, seek fresh consent from affected members.
We encourage you to review this Privacy Policy periodically. Continued use of phsky ph after the effective date of any revised policy constitutes your acknowledgement of the changes.
14 Contact Us & Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by phsky ph, please reach out through any of the following channels:
- General enquiries: support@phskyph.app
- Data privacy requests (access, correction, deletion, etc.): privacy@phskyph.app
- Live chat: Available 24/7 directly on the phsky ph platform
- FAQ: Visit our FAQ page for quick answers to common questions
phsky ph has designated a Data Protection Officer (DPO) in compliance with R.A. 10173 and its implementing rules. The DPO is responsible for overseeing compliance with Philippine data privacy law and can be reached at privacy@phskyph.app.
If you feel that your data privacy rights have not been adequately addressed by phsky ph, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
How phsky ph Keeps Your Data Safe
A quick look at the protections we have in place for every member
End-to-End Encryption
All data moving between your device and phsky ph is protected by TLS encryption. Your login credentials and financial details are never sent in plain text.
Dedicated Data Protection Officer
phsky ph has a designated DPO who oversees all data privacy compliance and handles member requests under the Philippine Data Privacy Act of 2012.
Minimal Data Collection
We collect only what we genuinely need to run the platform safely and legally. No unnecessary data is collected, and nothing is shared for commercial gain.
Breach Notification
In the unlikely event of a data breach, phsky ph will notify affected members and the National Privacy Commission within 72 hours — as required under R.A. 10173.
You Control Marketing
Marketing emails and SMS notifications are opt-in only. You can change your preferences at any time from your account settings — no hassle, no dark patterns.
R.A. 10173 Compliant
phsky ph's data practices are aligned with the Philippine Data Privacy Act. Your rights as a data subject are recognised, respected, and easy to exercise.